Terms of Service

Eligibility

Lovio is only for adults. You must be at least 18 years old to create an account or use the service. By using Lovio, you confirm that you are 18 or over and that you have the legal capacity to enter into these terms. If we learn that an account belongs to someone under 18, we will remove it.

Your account

You may hold one account. It is personal to you and you may not share it, sell it, or transfer it to anyone else. You are responsible for keeping your login details secure and for activity that takes place on your account. The information you provide must be accurate — real photos, an honest age, and honest intentions.

Community conduct

Lovio only works because of the people in it. When you use the service you agree to follow our Community Rules: be real, be kind, and keep everyone safe. Harassment, hate, threats, unwanted sexual content, impersonation, scams, and commercial solicitation are not allowed. Breaking these rules can lead to a warning, restricted access, or a permanent ban, depending on what happened.

Your content

You keep ownership of the photos, text, and other content you add to Lovio. To run the service, you grant Lovio a worldwide, non-exclusive, royalty-free licence to host, store, and display that content within the app for the purpose of providing the service to you and to other members — for example, showing your profile to potential matches. This licence ends when you delete the content or your account, except where we must retain something for a short period to meet a legal obligation or to keep the service safe.

Subscriptions and billing

The core of Lovio is free and complete. We also offer paid subscriptions — Lovio Plus and Lovio Infinity — that add extra reach and convenience. The price is shown clearly before you purchase, and it is flat and identical for everyone, at every age and in every city.

A subscription renews automatically for successive periods until you cancel. You can cancel at any time in the app in a single tap. When you cancel, your subscription stays active until the end of the period you have already paid for, and it will not renew after that. Where you subscribe through an app store, that store's billing and cancellation rules may also apply.

If you are a consumer in the EU, you have a legal right to withdraw from a purchase within 14 days. Because a subscription gives you immediate access to digital services, you may be asked to agree that this access begins right away; where you have consumed the service during the withdrawal period, any refund may be reduced accordingly, in line with your statutory rights.

Prohibited conduct

You agree not to:

• impersonate anyone, or provide false or misleading information;
• harass, threaten, abuse, or harm other members;
• use Lovio for commercial purposes, advertising, or solicitation;
• ask other members for money, or attempt to defraud or deceive anyone;
• post unlawful, hateful, or sexually exploitative content;
• collect or misuse other members' personal information;
• attempt to bypass our safety, verification, or moderation systems; or
• interfere with, disrupt, or attempt to gain unauthorised access to the service.

Safety and your own judgment

Lovio works hard to keep the community safe — with human photo review, verification, reports read by real people, and instant blocking. But we cannot guarantee the conduct of any member, and we do not run criminal background checks on members. You are responsible for your own interactions and decisions, and you should use good judgment when communicating with and meeting other people. Please read our safety guidance before meeting anyone in person.

Termination

You can stop using Lovio and delete your account at any time in Settings. We may suspend or end your access if you breach these terms or our Community Rules, if we are required to by law, or if we reasonably believe it is necessary to protect other members or the service. Where it is appropriate to do so, we will let you know.

Service and liability

We work to keep Lovio available and reliable, but the service is provided on an "as is" and "as available" basis, and we do not promise it will always be uninterrupted or error-free. To the fullest extent permitted by law, Lovio is not liable for indirect or consequential loss, and nothing in these terms limits any liability that cannot be limited under applicable law — including your rights as a consumer.

Governing law

These terms are governed by the laws of Ireland. If you are a consumer, you may also have the benefit of mandatory protections under the law of the country where you live, and nothing here removes those rights.

Changes to these terms

We may update these terms from time to time — for example, to reflect new features or legal requirements. If we make a significant change, we will let you know within the app or by another reasonable means before it takes effect. Continuing to use Lovio after a change means you accept the updated terms.

Contact us

If you have any questions about these terms, you can reach us through the Help centre in the app or on the web. We're happy to help.